Refund Policy
This Refund Policy provides general guidance for landscaping service inquiries, project deposits, scheduled work, materials, cancellations and completed services.
Effective Date
This policy applies to KCL Services LTD. and service requests made through kclservices.ca, phone, email, or direct communication with KCL.
KCL aims to provide clear communication, fair service and professional landscaping work. Refunds, cancellations and project changes are reviewed based on the type of service, timing of the request, materials ordered, labour scheduled, work completed and any written agreement between KCL and the customer.
Submitting a quote request through the website does not create a paid service agreement. No refund is required for a free quote request because no payment has been collected. A quote or estimate is not final until confirmed by KCL and accepted by the customer.
Some projects may require a deposit before scheduling, ordering materials, or reserving labour. Deposits may be refundable, partially refundable, or non-refundable depending on the project terms, materials ordered, supplier costs, scheduling commitments and work already completed.
If KCL purchases materials, books equipment, or places special orders for a customer’s project, any refund may be reduced by the cost of materials, delivery fees, restocking fees, supplier charges, administrative costs, or other project-related expenses already incurred.
Customers should contact KCL as soon as possible if they need to cancel or reschedule. If cancellation occurs before materials are ordered and before labour is scheduled, KCL may provide a full or partial refund depending on the circumstances and any written agreement.
If a customer cancels after work has started, the customer may be responsible for labour performed, materials used or ordered, equipment costs, disposal fees, delivery fees and other reasonable expenses incurred up to the cancellation date.
Once landscaping work has been completed, refunds are generally not provided for completed labour or installed materials. If there is a concern with the completed work, customers should contact KCL so the concern can be reviewed and addressed where appropriate.
If a customer believes work was not completed according to the agreed scope, KCL will review the concern. Depending on the situation, KCL may offer a correction, adjustment, partial refund, service credit, or other reasonable resolution.
Landscaping work may be delayed, rescheduled, or adjusted due to weather, soil conditions, drainage issues, site access, material availability, or other circumstances outside KCL’s control. Weather-related delays do not automatically qualify for a refund.
Living materials such as sod, plants, shrubs, flowers and trees require proper watering, maintenance, sunlight, soil conditions, drainage and care after installation. KCL is not responsible for damage or decline caused by lack of watering, improper maintenance, pests, extreme weather, poor drainage, customer neglect, or conditions outside KCL’s control.
Changes requested after a quote is accepted may affect pricing, scheduling, materials and project timelines. Additional charges may apply if the customer changes the scope, materials, design, location, or service details.
Nothing in this Refund Policy is intended to limit or remove any rights a customer may have under applicable Ontario consumer protection laws. If a legal cooling-off period, cancellation right, or refund obligation applies, KCL will follow applicable legal requirements.
To request a refund review, contact KCL with your name, contact information, project address or main intersection, service date, project details, payment information and a clear explanation of the concern. Photos may be requested to help review the issue.
For refund, cancellation, or service concerns, contact KCL by email at info@kclservices.ca or by phone at (437) 980-1123 or (647) 866-7462.
Need Help?
If you have a concern about a quote, deposit, scheduled service, or completed project, reach out as soon as possible so KCL can review the situation.
